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FREQUENTLY ASKED QUESTIONS

Daily Live Trade

  • It is a live stream where our seasoned traders share their trading plans, trade calls, and market insights, guiding you to stay ahead in the trading game. It’s an interactive session where you can ask questions too.

  • It is on our YouTube channel.

  • The schedule varies for our seasoned traders. Here is the schedule:

    Morning
    Monday – Friday (CN): 7AM by King Wang
    Monday – Friday (EN): 8AM by Potato

    Night
    Monday – Friday (CN): 11PM by Fung
    Monday – Sunday (CN): 10PM by Potato

    Note: Any last-minute changes to the live trade schedule or cancellations will be announced on our Discord.

Trade Calls

    • YouTube: Some trade calls are given during the Daily Live Trade, and you can manually execute the orders yourself, all for free.
    • Discord: When there is no live stream, our expert traders will also provide trade calls. However, these fall under AutoTrade’s trade calls and can only be accessed via an AutoTrade subscription.
    • Telegram: Telegram’s trade calls are randomly selected and forwarded from AutoTrade’s trade calls. You can follow these trade calls and execute the orders yourself, all for free.

AutoTrade Bot

  • AutoTrade Bot seamlessly automate crypto trading based on your selected traders’ calls. Once your selected traders provide trade calls on Discord, the AutoTrade bot will automatically follow and place corresponding orders in your BingX account via API. This allows you to enjoy hassle-free trading without the need to manually follow or execute orders.

  • Our advanced AutoTrade Bot doesn’t just follow traders’ trade calls. It also allows you to customize the bot’s settings, such as damage cost (the total risk of each trade), based on your risk appetite and trading portfolio, giving you more flexibility.

    1. Create an account on BingX using our referral link: https://zrrnft.link/bingx.
    2. Subscribe to your selected trader(s) via zrrnft.com.
    3. Join our Discord server.
    4. Go to the #autotrade-manager channel.
    5. Type /atm and click ‘Set/Reset API’.
    6. Fill in the API key and secret.

    Once done, your account will be set up and start running when your selected trader(s) place an order.

  • No, currently we are only supporting BingX. Other exchanges are not supported at this time.

  • If you encounter trade calls that are not executed, it could be due to several common issues:

    Exchange API: Verify that the API keys you provided fulfill the necessary requirements. Ensure you have correctly set the API key and secret key.

    Insufficient balance: Confirm that your exchange wallet has a sufficient balance to cover the margin requirements and any potential trading activities. If your account balance is too low, it may result in an “Error: Order size error” prompt.

  • No, unfortunately, we can’t do that with crypto transactions as each payment is unique and needs to be authorized individually.

  • Yes, you can subscribe to multiple traders at once.

  • Yes, the minimum account balance requirement is 300 USDT. This ensures that your exchange account has sufficient funds to cover the margin/minimum order size requirements and the trading activities of the AutoTrade bot.

    Note: When your account balance falls below 300 USDT, you should top up to ensure that all orders can be placed.

  • You will no longer have access to the trade call channels of the traders you subscribed to. Any actions (such as placing new orders, market exits, or cancellations) taken by the trader after your subscription expiry date will not be executed by your account.

  • You have 7 days from the service start date to request a refund if you’re dissatisfied. To apply for a refund, head over to our Discord’s support-ticket channel.

    We aim to process refunds promptly, typically within 7 business days. Refunds will be issued to the original payment method used.

    Note: Certain services or conditions may be excluded from our refund policy; our team will clarify these during your refund request.

    For more information, please read our Terms & Conditions.

Have other questions? Please submit your question to our email hello@zrrnft.com or submit a support ticket on our Discord channel.

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